Refund policy

Last updated: September 10, 2026

Returns at VALBUET

You may request a change-of-mind return within 30 days after the last item in your order is delivered. Items must be unused, unopened, and in their original product packaging, with any hygiene seals intact.

Opened or used skincare and personal-care tools are not eligible for change-of-mind returns. These conditions do not limit your rights for damaged, defective, or incorrect items or other rights under applicable law.

How to request a return

Email support@valbuet.com with your order number, the items you want to return, and the reason.

We will provide the appropriate return instructions and address. Please wait for those instructions before shipping anything back. Items supplied by different partners may need to be returned separately.

Return shipping and fees

For change-of-mind returns, customers pay return postage unless we provide a return label at no charge. If a supplier provides a free return label for your item, we will pass it on at no charge.

We do not charge a restocking fee. Original delivery charges are not refunded for change-of-mind returns unless required by applicable law.

Damaged, defective, or incorrect items

Contact us as soon as you discover an issue, including your order number and a description. Photos can help us resolve the issue.

If a return is required for an item confirmed to be damaged, defective, or incorrect, VALBUET will arrange and cover reasonable return shipping. We will work with you on an appropriate refund or replacement, subject to your rights under applicable law.

Do not mail an item back at your own expense before receiving instructions.

Refunds

After an authorized return is received, we will inspect it and notify you of the outcome. For eligible returns, we will issue the refund within 10 business days of receiving the returned item.

Refunds go to the original payment method and cover the amount paid for the returned item, including applicable refunded taxes. Your payment provider may take additional time to post the refund. Where applicable law requires an earlier refund or a different amount, those requirements apply.

VALBUET remains responsible for honoring this policy even if a supplier does not reimburse us. A supplier’s reimbursement decision does not reduce your rights under this policy.

Exchanges and cancellations

For an exchange, contact us before ordering a replacement so we can check availability and arrange the next steps.

To request cancellation before shipment, contact us as soon as possible. We will check whether processing can be stopped; cancellation cannot always be guaranteed once processing has begun. Rights under applicable law remain unaffected.

Contact

For return or refund questions, email support@valbuet.com.